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Privacy Policy

Last updated: August 1, 2026

This Privacy Policy explains how IDEAWA collects, uses, shares, stores, and protects information when you use the IDEAWA mobile application, website, and related services.

1. Who We Are and Scope

IDEAWA is operated by IDEAWA GROUP, TOO, a limited liability partnership registered in the Republic of Kazakhstan. In this Privacy Policy, "IDEAWA," "we," "us," and "our" refer to IDEAWA GROUP, TOO.

This Policy applies to the IDEAWA mobile application, the IDEAWA website, AI-powered recommendation and chat features, and related support and subscription services (collectively, the "Services").

The current online version of this Policy is available at https://ideawa.com/privacy/ .

2. Information We Collect

The information we collect depends on the features you use, the permissions you grant, and how you interact with IDEAWA.

2.1 Information you provide

• Account information, such as your email address, authentication provider, account identifier, and information required to create and secure your account.
• Profile and preference information, such as language, age range, interests, preferred categories, budget, preferred activity format, mood or energy selections, social context, and other recommendation preferences.
• AI and chat content, including messages, prompts, conversation history, answers to onboarding questions, and information you choose to provide when requesting recommendations.
• Recommendation activity, such as saved ideas, likes, dislikes, feedback reasons, notes, and information about whether a recommendation was opened or selected.
• Support communications, including messages and attachments you send to our support team.
• Information you submit when reporting AI-generated or other content.

2.2 Information collected automatically

• Device and technical information, such as device type, operating system, app version, language, IP address, network information, device or app identifiers, push-notification token, and security-related signals.
• Usage and interaction information, such as screens viewed, buttons selected, session timestamps, feature usage, recommendation impressions, saves, likes, dislikes, and crash or performance diagnostics.
• Location and time context. With your permission, IDEAWA may process precise or approximate device location to find nearby places, calculate travel distance, and personalize recommendations. We may also use a city you enter, an approximate location, local time, and time zone. You may deny location permission and, where available, enter a city or location manually.

2.3 Purchases and subscriptions

Apple App Store and Google Play process payments. We do not receive or store your full payment-card details. We may receive limited purchase information such as the product purchased, subscription status, renewal or expiration status, store platform, transaction identifier, and entitlement status.

3. How We Collect Information

• Directly from you when you create an account, complete onboarding, use chat or AI features, save or rate recommendations, contact support, or report content.
• Automatically from the app, website, device, and integrated software development kits when you use the Services.
• From platform providers, such as Apple or Google, regarding account authentication, purchases, subscription status, and app distribution.
• From external content and data providers when IDEAWA retrieves places, events, weather, entertainment, travel, or other recommendation information.

4. How We Use Information

• Provide, operate, maintain, and secure the Services.
• Create and manage user accounts and authenticate users.
• Generate and personalize recommendations based on your requests, preferences, location, time, saved content, and prior feedback.
• Operate AI-powered chat and recommendation features.
• Display nearby places, events, routes, schedules, and other contextual information.
• Process subscription entitlements and restore purchases.
• Provide customer support and respond to privacy or account requests.
• Measure product performance, diagnose errors, prevent fraud or abuse, and improve reliability.
• Evaluate and improve recommendation quality, including through aggregated or de-identified analytics and user feedback.
• Comply with legal obligations, enforce our Terms of Use, and protect users, IDEAWA, and third parties.

5. Legal Bases for Processing

Where data-protection law requires a legal basis, we rely on one or more of the following:

• Performance of a contract, when processing is necessary to provide the Services you request.
• Consent, including for device permissions such as location, calendar access, notifications, or optional analytics where consent is required.
• Legitimate interests, such as securing the Services, preventing abuse, understanding product performance, and improving recommendations, provided those interests are not overridden by your rights.
• Compliance with legal obligations and protection of legal rights.

You may withdraw consent through device settings, in-app settings, or by contacting us. Withdrawal does not affect processing that occurred before withdrawal.

6. AI Features and Automated Recommendations

IDEAWA uses artificial intelligence to interpret requests, generate conversational responses, and explain or personalize recommendations. To provide these features, we may send an AI service provider the content of your prompt, relevant recent conversation context, selected preferences, and limited contextual data such as city, approximate location, time, or recommendation options.

• Do not include passwords, payment-card details, government identifiers, health records, or other highly sensitive information in prompts unless strictly necessary.
• AI-generated responses may be incomplete, inaccurate, or outdated. Verify important details such as opening hours, prices, availability, ticket terms, routes, and safety conditions with the relevant provider.
• We do not sell private chat content or use it for third-party targeted advertising.
• We do not authorize contracted AI service providers to use your personal content to train general-purpose public models unless we separately disclose that practice and obtain any consent required by law.
• We may use feedback, aggregated statistics, and de-identified interaction data to evaluate and improve IDEAWA.

IDEAWA recommendations do not produce legal or similarly significant effects about you.

7. How We Share Information

We may share information only as necessary for the purposes described in this Policy:

• Cloud, authentication, database, analytics, crash-reporting, security, and messaging providers, including Google and Firebase services, and other hosting or infrastructure providers.
• AI processing providers, including OpenAI or other contracted AI infrastructure providers used to generate and moderate responses.
• Maps, places, routing, weather, event, movie, podcast, travel, and other content providers, including Google Maps or Google Places where applicable. These providers may receive a search query, approximate location, date/time context, or other limited parameters required to return results.
• Apple App Store and Google Play for distribution, purchases, subscriptions, entitlement verification, refunds, and account authentication where applicable.
• Professional advisers, support providers, fraud-prevention providers, and authorities when reasonably necessary to comply with law, enforce agreements, or protect rights and safety.
• A successor or transaction participant in connection with a merger, financing, acquisition, restructuring, or sale of assets, subject to appropriate confidentiality and legal requirements.

We require service providers to process personal data only for authorized purposes and to apply protections that are consistent with this Policy and applicable law. Providers may change as the Services evolve; material changes will be reflected in this Policy.

8. Advertising and Sale of Personal Data

IDEAWA does not sell personal data. IDEAWA does not use private AI conversations for third-party targeted advertising. If our practices materially change, we will update this Policy and provide any notice or choice required by law.

9. Device Permissions and Your Choices

• Location: You can enable, disable, or change location access in your device settings. If location is disabled, some nearby recommendations may be unavailable, but you may be able to enter a city manually.
• Notifications: You can manage push notifications in the app or device settings.
• Analytics and consent choices: Where offered, you can adjust privacy choices in the app or through device settings.
• Recommendation history: You may delete saved items or chat content where the feature is available, or request deletion of your account and associated data.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy:

• Account and profile data are generally retained while your account is active.
• Chat history, preferences, saved content, and recommendation feedback are retained until you delete them, request deletion, or delete your account, subject to legal and technical exceptions.
• Purchase and transaction records may be retained for accounting, tax, fraud-prevention, dispute, and legal-compliance purposes.
• Security, diagnostic, and analytics information is retained for limited periods based on operational need and provider configuration.
• Deleted information may remain temporarily in encrypted backups until those backups are overwritten through ordinary retention cycles.

We may retain limited information after account deletion when required by law or reasonably necessary for security, fraud prevention, dispute resolution, or enforcement. We will not use retained information for unrelated purposes.

11. Account and Data Deletion

If you create an IDEAWA account, you can request deletion of the account and associated personal data:

• In the app: Settings → Account → Delete Account.
• On the web: https://ideawa.com/account-deletion/ .
• For assistance: support@ideawa.com.

Account deletion removes the account and associated personal data from active systems, except information we must retain for the limited reasons described above. We may ask you to re-authenticate or confirm the request to prevent unauthorized deletion.

Deleting your IDEAWA account does not automatically cancel an Apple App Store or Google Play subscription. Cancel the subscription through the applicable store account settings to prevent future renewal charges.

12. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data, including access controls, authentication, secure transport, monitoring, and service-provider controls. No security method is completely effective, and we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your account or personal data.
• Receive a portable copy of certain data.
• Restrict or object to certain processing.
• Withdraw consent.
• Appeal or complain to a competent data-protection authority.

To exercise a right, contact support@ideawa.com. We may verify your identity before completing a request. Rights may be limited where an exception applies under law.

14. International Data Transfers

IDEAWA is based in Kazakhstan and uses service providers that may process information in other countries. Those countries may have different data-protection laws. Where required, we use recognized transfer mechanisms and contractual or organizational safeguards designed to protect personal data.

15. Children's Privacy

IDEAWA is not directed to children under 13, or under the higher minimum age required by applicable law. We do not knowingly collect personal data from a child below the applicable minimum age. If you believe a child has provided personal data, contact us so we can investigate and delete it where appropriate.

16. Third-Party Links and Services

Recommendations may link to third-party websites, maps, ticket sellers, media platforms, venues, or other services. Their privacy practices are governed by their own policies. IDEAWA is not responsible for third-party privacy or security practices.

17. Changes to This Policy

We may update this Policy to reflect changes to the Services, providers, technology, or law. We will post the updated version with a revised date and provide additional notice where required.

18. Contact Us

IDEAWA GROUP, TOO
49 mkr. Mamyr-4 Almaty - Kazakhstan (KZ)

Email: support@ideawa.com

Website: https://ideawa.com/